Objective 3.4: Continue to Ensure Quality Data and Information Access to all EOIR Customers and Stakeholders

EOIR will continue to monitor their data quality as stakeholders (a) access these data to describe the number of new cases or case completions, (b) may use data to evaluate programs or drive continuous process improvement, or (c) may use data to build complex statistical models. EOIR will develop guidelines for disseminating quality information to the public, including documenting EOIR's standards and procedures for information quality, consistent with DOJ and OMB guidance.

EOIR data is obtained through ECAS and CASE files, and various analytic tools for descriptive and inferential statistics are used across EOIR staff and leadership, including Microsoft Excel, Microsoft Access, SPSS, R-Studio, and Cognos. EOIR will use data to conduct various analyses and evaluations. As an example, EOIR will assess the user experience with Judicial Tools. It will continue to regularly engage with the user community in the form of a Judicial Tools Working Group, which includes immigration judges and court staff. EOIR will also continue to monitor critical infrastructure components such as networking, servers, and other equipment to make sure that anticipated increases in the Judicial Tools workload can scale without performance degradation. EOIR will regularly reassess, using quantitative and qualitative methods, whether Judicial Tools is meeting the needs of its users.

Table 14. Objective 3.4 Strategies and Lead Components: Data Management and Analyses