Ouray Lodge and Hot Springs Agrees to Improve Access for Individuals with Physical Disabilities

DENVER—The U.S. Attorney’s Office for the District of Colorado announced that it has resolved a complaint under the Americans with Disabilities Act (ADA) against Twin Peaks Lodge & Hot Springs, a hotel located in Ouray, Colorado, related to its rooms and other facilities that are inaccessible to individuals with physical disabilities. 

The U.S. Attorney’s Office received a complaint that Twin Peaks failed to make its facilities readily accessible to an individual with a terminal illness who had trouble walking and navigating stairs.  Twin Peaks, which has only one mobility-accessible guest room on the first floor of the hotel, placed the complainant in a second-floor room that does not have an elevator.  As a result, the complainant was very limited in his ability to enter and leave his hotel room during his stay, and the complainant’s family had to make significant adjustments to their plans because of the inaccessible accommodations.

The ADA requires that places of public accommodation, such as hotels, make their facilities readily accessible to and usable by individuals with physical disabilities.

To resolve the complaint, Twin Peaks agreed to pay the complainant $3,000 and make changes to its existing rooms, hot springs pools, dining and common areas, and other facilities to make them accessible to individuals with disabilities.  In addition, the U.S. Attorney’s Office will monitor future renovations and the planned construction of a new hotel building to ensure that Twin Peaks complies with the ADA’s design and construction standards.   

“The U.S. Attorney’s Office is committed to ensuring that hotel guests who have disabilities can obtain the accommodations that they need, and that they can take advantage of all of the amenities of our Colorado mountain towns,” said U.S. Attorney Cole Finegan.  “The U.S. Attorney’s Office’s commitment to ensuring that individuals with disabilities have equal access improves everyone’s enjoyment of all our beautiful state has to offer.” 

Additional information about the U.S. Attorney’s Office’s civil rights enforcement program can be found at https://www.justice.gov/usao-co/civil-rights-enforcement.

This case was handled by Assistant U.S. Attorney Zeyen Wu.