New York City Transit Authority's Access-A-Ride Program

The department notified the New York City Transit Authority (NYCTA) that its Access-A-Ride paratransit program violates Title II of the ADA in a letter of findings issued on October 17, 2022. The paratransit service engages in operational patterns or practices that significantly limit the availability of service to ADA paratransit eligible persons, including significant untimely drop-offs and excessive travel times. That letter demanded that the NYCTA address the violations identified by taking corrective actions, including establishing performance standards for on-time drop-offs and trip length, collecting and maintaining data on requested drop-off times, and conducting analysis of on-time drop-off and travel time performance.