New Jersey Transit Corporation

On December 22, 2022, the U.S. Attorney’s Office for the District of New Jersey reached a settlement agreement with New Jersey Transit resolving allegations that NJ Transit's paratransit service, Access Link, has capacity constraints that limit service. The agreement requires, among other things, that NJ Transit meet specific performance standards within six months, 12 months, and 24 months for paratransit telephone hold times, timeliness of paratransit trip pickups and drop-offs, paratransit trip length, paratransit trip denials, and paratransit missed trips.

Press Release