U.S. Department
of Justice
Marriott International Inc
On June 3, 2024, the U.S. Attorney’s Office for the District of Colorado reached an agreement under Title III of the Americans with Disabilities Act (ADA) with Marriott International, Inc., to address barriers to making reservations for accessible rooms at Marriott-branded hotels across the United States. Under the terms of the agreement, Marriott will make improvements to its reservation processes to make it easier for individuals with disabilities to reserve accessible hotel rooms, including requiring that all Marriott-branded hotels accurately list their accessible-room inventory on Marriott’s centralized electronic reservations system, list accessible rooms in a single location on each hotel's website, make accessible-rooms available to the major third-party hotel reservations websites, make additional accessible rooms available for reservation using Marriott’s Bonvoy rewards-points system, train its call-center employees on the procedure for handling requests for accessible-room reservations, track complaints from guests about issues relating to reserving accessible rooms, and require Marriott-branded hotels to report whether they are in compliance with the minimum number of accessible rooms required by the 2010 ADA Standards for Accessible Design. Marriott will also pay a $50,000 civil penalty.