Achieving Superior Performance

Achieving Superior Performance

There are three boxes with three arrows connecting them.

The top center box says:

Positions of Advantage

• Best performance
• Best price
• Most complete solution

The arrow connecting the top center box and the bottom right box says:

Objectives
for Growth
and Profit

The bottom right box says:

Performance Outcomes

• Satisfaction
• Retention
• Share
• Profitability

The arrow connecting the bottom right box says and the bottom left box says:

Investing to
Sustain Advantages

The bottom left box says:

Sources of Advantage

• Superior capabilities
• Superior assets
• Superior controls

The arrow connecting the bottom left box and the top center box says:

Key
Success
Factors

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